Director / Program & Project Manager / Leadership Coach
Career Summary
Multifaceted manager with 29 years of extensive and progressive IT, Security Leadership, Program & Project Management. Risk management, information systems expertise delivering integrated robust business focused solutions. Motivated and detail-oriented leader serving managerial, operational, and executive development. Manage projects supporting hospitals, financial, educational institutions, and government agencies (TSA, FCC, etc), implementing transformational forward thinking IT security & business remediation strategies. Trusted advisor and coach to executives, business owners and teams facilitating collaboration, expediently reaching company objectives, increased profits, professionalism, efficiencies, and engaged customer experiences.
Certifications
CISSP – 2008 | PMI PMP – 2022 | Scrum PSM1 – 2022 | ITIL v.4 – 2021 | CompTIA Project+ - 2021 | Microsoft Certified Instructor – 2021 | CompTIA Network+ - 2021 | MS 365 Fundamentals MS-900 – 2021
Experiential Strengths
Strategic leadership and team building; Agile; Program management; Project management; Business ownership and management; Business rescue and turn-around; Governance and regulatory compliance integration including, but not limited to, SOX, HIPAA, PCI DSS, GLBA, FISMA, CIS-CSC, COBIT, ITIL v4, ISO 27000:27001, NIST 800-53; Educational course curriculum development and instruction; IT Security research and compliance; Data driven business intelligence using Microsoft Power BI; Datacenter, NOC, SOC architecture design, build-out and integration; Risk and threat vulnerability management; Vendor procurement management and contract negotiation including RFI, RFP, and RFQ development; Business opportunity discovery and sales; Certified Conflict Mediator; Public speaking and presentation; Leadership and business coach; Effective communication skills; Chef, Chocolatier, Pastry Chef; TV and Film production, script writing; Author, publisher, music composition, and artist; Impassioned thirst for growth!
Experience
The Coaches Helper • Leadership Coach • 3/23 – Present
Executive leadership coach; Blanchard/Mandino Group; Andreas NLP Group; INLP Center Group; SBA SCORE. Identify team collaborations, efficiencies & deficiencies, plan strategic goals and precise coaching delivering rapid results. https://habitfindercoach.com/deep
Bachrach Group for Verisk for FLCHPM • 8/22 – 11/23 • PT Remote
Computer and Information Standards Independent Signatory Internal Controls Auditor for the Florida Commission on Hurricane Loss Projection Methodology systems. Audit analysis for Florida State Standards requiring validation and analysis of database, network, security, programming and development systems with over 80 stakeholders.
VTEC Training • IT and Cybersecurity Trainer • 12/01/18 to Present
Instructor of IT and Security certifications, curriculum development, deliver certification training including but not limited to ITIL 4.0, CompTIA Project+, Network+, Security +, IT fundamentals, MS 365/Azure, MS Office Expert, Power BI dashboards and DAX, Database and SQL, VBA, Adobe, AWS, Google cloud apps; Leadership Training, Business Writing, Time Management, Organization Skills, Scrum/Agile, PMI PMP.
KNOWLEDGE CONSULTING GROUP (Merged) – 10/01/08 – 6/30/14
- Information Systems Security Oversight Manager / Program Manager for the Federal Communications Commission – Washington, D.C.
Created new security operations branch to lead enhanced vision of the Security Operations program creating IT Governance for new security products, implementing regulatory security controls for software development life cycle. Agile, ITIL, FISMA 800-53, reporting and acting on all audit findings.
Managed 20+ simultaneous project collaborations coordinating Privacy Threat Assessments and Privacy Impact Assessments for managed systems. Created and managed Incident response and ISSO teams. Developed and delivered ongoing training.
Increased consulting contract by 450% to $3 million within 18 months and achieved Employee of the Year Award. Intricate government contract negotiations.
- SOC Oversight Manager for the Transportation Security Administration (TSA) – Arlington, VA
Senior IT Security expert and direct advisor to the security Branch Chief, Section Chief and CISO supporting the expansion and vision of the Computer Network Defense / Information Assurance Division, developing and integrating IT Governance and Policy administration.
Created highly responsive Incident Response Team, increasing incident response time over 50%.
Managed 60+ simultaneous project initiatives involving 30+ departments; Projects included translating security research findings into FISMA/800-53 controls, SOC transition, logging architecture, IDS and SEIM architecture, data loss prevention (DLP), 800-53 audits and compliance and Incident Response Planning.
Senior coordinator of all security teams: Incident Response, Forensics, COMSEC, Security Operations Center, Security Engineering, Vulnerability and Assessments, Security Awareness Training and Computer Network Defense.
- Program Manager – Transportation Security Administration (TSA)
Business lead for Computer Network Defense, SOC, Incident Response, Vulnerability Threat Awareness, Forensics, COMSEC, and Security engineering teams accountable for $5 million budget managing 27 Sr. security employees, increasing our contract 15% to $6 million within 1 year of promotion. Contract procurement and Vendor negotiations.
Recruit, hire, and out-process staff as needed. Identify and manage staff training needs and career coaching providing guidance and recommendations supporting their career objectives. Address complex HR issues.
THRUPOINT, INC. – NY, NY (Merged) 1/01/06 – 10/31/08
- IT Security Project Manager
Increased HCSC/BCBS consulting contract by $450,000 in first 6 months and developed contract scopes and bid requests (RFP’s, SOW’s) and contract management.
- Health Care Services Corporation (HCSC/BCBS) – Chicago, IL
Project Manager to translate HIPAA regulation compliance into manageable IT security architecture, corporate security policies, compliance, auditing and reporting to develop, test and deploy new APIs and IDS to IT assets involving 65+ departments and vendors addressing active threat prevention, mitigation, and incident response.
Developed and implemented training methodology for new policy adherence.
- XM – Washington, D.C.
Advisor to CISO directing the research based design, implementation and optimization of Global VPN architecture to meet new PCI DSS regulations and new COBIT framework. Optimized key monitoring metrics and escalation process. Developed and delivered security operation training.
SIEMENS MEDICAL SOLUTIONS -NYC, NY 10/01/96 – 12/31/06
- Chief Technology Officer (CTO) and Program Manager- PBIRMC Cancer and Heart Center (Now St. Mary’s)
Chief Technology Officer managing team of 11 IT specialists.
Design and build state-of-the-art datacenter focused on new HIPAA regulation integration.
Performed frequent compliance assessments reporting and acting on all audit findings.
Reduced annual corporate IT related losses by $3.8 million, negotiated cost effective vendor contracts capturing 43% ($1.5 Mil) total savings, Reduced problem resolution time 50%, increased average network uptime from 30% to 99.9% within six months of hire.
Program managed over 60 simultaneous projects, prioritizing schedules, managing deadlines, budgets, and costs involving 45 disperse departments and vendors. Contract negotiation and mgmt.
CHUBB INSTITUTE - Parsippany, NJ 2/01/99 – 6/20/04
- Educational Consultant and IT Instructor
Instructed adult students, developed new curriculums for network design, operating systems, IT security, database management, Train-the-Trainer, and other software applications. Awarded outstanding accomplishments for training and development. Trained over 1,000 students.
Accomplishment Highlights
- Reduced IT losses by $3.8 Million, renegotiated vendor contracts saving 43%/+$250,000 increased network uptime from 30% to 99.999% and created online training library in 6 months at SMS.
- Managed 80 simultaneous projects with over 65 global members and enhanced Incident Response times 50% by implementing streamlined workflows at TSA
- Increased consulting contract by $450,000 in first 6 months at Thrupoint.
- Managed 15 $1M - $10M IT infrastructure projects for 22 hospitals at SMS
- Transformed a well known chocolate shop into the most renowned boutique chocolate shop in the Northeast U.S in 6 months at Cocova.
Awards
- Awarded outstanding accomplishments for training and development at Chubb Institute.
- Employee of the Year Award at KCG: Increased consulting footprint by 450% within 18 months.
- Best Chocolate shop in D.C. and Top 10 restaurants in D.C. by Washington Post 2013 and 2014
Other Notable Experience
SBA SCORE – 2/01/21 – 12/31/21- Lead Mentor to new business owners seeking expertise and guidance starting and growing their business. Workshop facilitator: Ransomware, Securing small businesses, IT management.
On The Vine Marketplace – Production – 6/19 – 10/20 – Run bakery production, marketing, web design
Author/Publisher – 5/01/15 – Present - Authored and published 4 books. Amazon best seller category status.
Chocolate Crust • Owner/Chef/Chocolatier • 2/01/13 – 10/31/14 – Washington, D.C. (Closed)
Refined from-scratch bakery café. Team leadership, organization, public television appearances, national TV competition, digital marketing campaigns, guest experience satisfaction, financial management.
Cocova • Chocolatier and Owner • 4/01/11 - 10/31/14 – Washington, D.C. (Sold)
Globally recognized premier artisan chocolate boutique. Team building and leadership, renovation planning, branding, digital marketing campaigns, financial management. Conducted chocolate tasting classes and truffle making classes, educating over 2,500 chocolate enthusiasts!
Certifications and Education (I presently hold over 50 certifications)
CISSP – 2008 | Certified Core Transformation Coach – 2021 | Certified Conflict Mediator – 2018 | CompTIA IT Fundamentals – 2021 | Adobe Certified– Photoshop and Illustrator– 2021 | MS Office 2016 Expert – 2021 | CompTIA Certified Instructor – 2022 | CompTIA CTT+ (Certified Technical Trainer) 2003
Lower Bucks County Chamber of Commerce – Certified public leadership 2018 | CCNP | PMP Specialist | MSC | Certified Wireless Architect | Top secret clearance (expired 2017) | Certified Habit Finder Coach - 2023
High School Diploma 1983
Information Technology Management – 2008 - University of Phoenix
Extensive IT and Security training from 1994 to present: Chauncey, SANS, ISC2, Citrix, IBM, Microsoft, Cisco, and others
Executive Leadership and NLP executive development strategies: iNLP Center, Og Mandino: SHIFT, Andreas NLP, Tony Robbins, Hugh Pritchet, Maxwell Maltz, Richard Bandler, Robert Dilts, Jack Canfield, many others.
This is a list of every job I have ever had from most recent to the earliest... in 1978.